Privacy & Security Policy
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. When visiting a page on our site that includes any of your personal information, the bottom of your browser window will display, an icon of a closed lock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server.
Little Knits has obtained a digital certificate from RapidSSL (a GeoTrust companny) GeoTrust is a leading provider of Internet trust services. To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.
Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you contact us by phone or fax your order to us.
When you visit our site, our server will require your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit of Little Knits and you, our customer.
You can visit our site without cookies if you choose to do so. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the browsers help menu to learn how to change your cookie preferences.
In order to identify who you are, we suggest that you register and log-in tou your account when you visit our site. This allows us to provide you with your Account dashboard which includes order status and other information that is uniquely yours. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
ACCOUNT ACCESS & MAINTENANCE
You can access all the personally identifiable information that we collect online or mail (3219 California Avenue SW, Seattle, WA 98116 USA), or via e-mail. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error. If you place an order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third parties.
When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by clicking on the "Account" link at the top of every page and selecting "update account information."
PLACING AN ORDER
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID#. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of Little Knits and you, our customer.
NO INFORMATION SHARING
As described in detail above, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.
INTERNAL ACCESS TO CUSTOMER INFORMATION
Our internal systems and process controls are designed and executed to grant Little Knits employees access to customer information on an as needed basis. These controls require employees to access individually provisioned accounts using secret passwords. Each employee account is defined with restrictions that grant access to only that customer information each individual needs to perform their job responsibilities. The same SSL encryption technology mentioned above is used to protect customer information transmitted through our back office systems.
Our site contains links to manufacturers’ and other related sites for your benefit. Little Knits is not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.
Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with Little Knits.
You can order on-line without sending your credit card number over the Internet. Just complete our on-line order form, print, and fax it to us.
If you prefer, you can always call 800.877.5852 or 206.535.7720, and place your order by telephone.
If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you can contact firstname.lastname@example.org.