By placing an order with Little Knits, you acknowledge and agree to the policies outlined on this page.

If you have any questions or concerns regarding your order or these policies, please contact us at customerservice@littleknits.com. We are happy to help.

All sales are final. We do not accept returns or exchanges except as outlined below.

Exceptions: At our discretion, we may accept a return within 7 days of delivery if the item is unused and in its original condition. Approved returns are issued as store credit only.

Before returning anything, contact us at customerservice@littleknits.com. Returns sent without prior contact, refused packages, and store pickups not collected within two weeks may be subject to a 20% restocking fee, with any shipping costs deducted from the final credit.

We do not reimburse return shipping. Needles, needle sets, books, and patterns are not eligible for return.

Digital products (PDF patterns): Patterns are delivered by email as a PDF file. Because digital files can be copied and saved, all pattern sales are final once delivered - no refunds, returns, or exchanges, including for buyer's remorse or claims of non-receipt where our records confirm delivery. If you don't see your pattern within an hour of purchase, please check your spam folder before contacting us. We're glad to resend it to a confirmed email at no charge.

Order issues: If anything about your order is wrong, lost, damaged, or missing, contact us at customerservice@littleknits.com — we want to know and we'll work to fix it quickly. We can only address issues that are reported to us directly.

Chargebacks (credit card disputes): Please contact us before opening a dispute with your bank or card provider. Disputes filed without giving us a chance to help first may take longer to resolve and can limit what we're able to do once a chargeback is underway.

By placing an order, you agree to these terms.

Flat rate shipping is available for U.S. orders. Please select “Flat Rate Shipping” at checkout when applicable.

• Orders $1-$99.99 ship for a flat rate of $7.99.

• Orders $100 and over ship free within the United States.

• Orders are processed within 24-72 business hours of receipt and ship in the order they are received.

• Tracking information is provided once your order ships.

PLEASE NOTE:

• We are not able to combine multiple orders.

• All orders are considered final once placed.

Shipping rates are provided directly by USPS and UPS at checkout. We do not add any additional handling fees to these rates.

UPS typically provides more detailed tracking; however, international shipments sent via UPS may incur additional brokerage or service fees, which are the responsibility of the recipient.

Duties, taxes, and import fees are not included in shipping charges and are the responsibility of the recipient.

We strongly recommend purchasing shipping insurance to protect your order against loss or damage in transit.

Shipping insurance may be selected during checkout and is provided through a third-party insurer. This coverage applies to the value of the products purchased.

Orders shipped without insurance are done so at the recipient’s risk.

Little Knits offers optional shipping insurance at checkout. Customers who decline shipping insurance assume the risk of loss, theft, damage, misdelivery, or non-receipt after an order has been shipped.

Once a package has been accepted by the carrier, delivery is the responsibility of the carrier. Little Knits cannot guarantee carrier performance and is not responsible for delayed, lost, stolen, misdelivered, or missing packages that are not covered by shipping insurance.

For uninsured shipments reported as lost, delayed, or marked delivered but not received, Little Knits may, as a courtesy, assist in filing a carrier inquiry or claim when available. However, no refund, replacement, store credit, or reimbursement will be issued by Little Knits for uninsured shipments under any circumstances.

Customers seeking protection against loss, theft, damage, or non-delivery should purchase shipping insurance at the time of checkout.

Due to the speed at which orders are processed, we recommend calling as soon as possible for any cancellation request at 1.800.877.5852. We are not able to guarantee that cancellation requests can be accommodated.

We are not able to process order changes or cancellations submitted via email or social media messages.

Approved cancellations are subject to a 10% fee to cover non-refundable payment processing costs. Alternatively, we can issue a full store credit with no fees.